417 Pet Sitting allows individual pet care providers to establish their own cancellation policies, which may vary but should not exceed our company policy. Our primary focus is providing outstanding pet care and services. When clients book with us, they secure our time and reserve a spot in our calendar, which becomes exclusively dedicated to them and cannot be allocated to anyone else. Therefore, these policies ensure fairness and accountability while respecting clients’ and service providers’ time and commitments.

417 Pet Sitting allows for refunds or credits to be applied towards future pet sitting services on a per instance basis. These policies do not apply to acts of God or extreme weather. The following outlines our typical cancellation policies: 

Daily Walks/Visits

Regular Service Dates

• Cancellations with less than 24 hours notice: No refund for scheduled service times/dates for the first 5 consecutive days of services scheduled and then 25% credit for remaining service dates on same invoice.
• Cancellations with 24 to 48 hours notice: Refund or credit of 25% of total for scheduled service times/dates
•  Cancellations with two to seven days’ notice: Refund or credit  of 50% of total for scheduled service times/dates
• Cancellations with eight or more days’ notice: Refund or credit of  75% of total for scheduled service times/dates

Holiday Service Dates

• Cancellations with less than 14 days notice of first service date: No credit or refund for scheduled service times/dates for the first 5 days of scheduled services and then a credit of 25% for remaining scheduled services.

Early Returns

• Services canceled due to early returns will not be issued a refund or credit.

Overnight Services

Regular Service Dates

• Cancellations made with two weeks or less notice:
  • No refund or credit for the first five days of service.
  • Refund or credit of 25% for any reserved days beyond the first five days.

Holiday Service Dates

• Cancellations made with two weeks’ notice or less: No refund or credit for scheduled service times/dates 
• Cancellations made with 15 to 30 days’ notice: Refund or credit of 25% for scheduled services times/dates 

Early Returns

• Services canceled due to early returns will not be issued a refund.

Consultation Fees

While our first initial consultation is free, after the initial consultation with your primary sitter results in booked services that are subsequently canceled prior to the commencement of services, a $50 consultation fee will apply. In the instance that we will need to have a backup sitter for you, the initial consultation with the new sitter is also a free consultation to allow your new sitter to meet you and your pets and learn your routines.