Policies & Privacy

How we roll

In case of any emergency with your pet, you’ll be contacted immediately by your pet sitter. 417 Pet Sitting will transport your pet to your vet and call you on the way. In the event that an emergency arises after hours your pet will be taken to the Emergency Vet and treated according to your wishes.

When we visit your home each day, we have a report card that your sitter will leave behind, with notes to show what transpired during each visit. We note the time of day we arrived, if your pet was fed at that time, how your pet behaved, whether we watered plants, had to clean up after your pet, etc. This lets you know everything that happened while you were away for the day and also ensures that your sitter was there and the last time the fur-kids were out to play.

We accept cash, check, money order, and credit cards as form of payment. Checks and Money Orders can be made payable to “417 Pet Sitting” only.

To ensure the accuracy of your pet sitter, all information collected by your pet sitter during your in-home consultation is entered into our database and used as reference while completing each sitting assignment. Please provide as much information as possible and let us know if you have any changes in information.

As you know, there are many factors that might shorten or delay your return from your trip (i.e. delayed flights, traffic). If, for any reason, you expect any changes to your return date that you have scheduled with us, please contact as soon as possible so that we may make arrangements for your sitter to continue care for your pet(s) until you return.

Unless otherwise arranged, your sitter will retain your house key and security codes, properly secured, until you leave our service. This arrangement makes it more convenient and efficient for future sitting assignments, and serves as a reliable backup should you ever need us in time of emergency. There is an extra $15 charge for pickup and/or delivery of keys after the initial consultation date.

Cancellation Policy

417 Pet Sitting allows individual pet care providers to establish their own cancellation policies, which may vary but should not exceed our company policy. Our primary focus is providing outstanding pet care and services. When clients book with us, they secure our time and reserve a spot in our calendar, which becomes exclusively dedicated to them and cannot be allocated to anyone else. Therefore, these policies ensure fairness and accountability while respecting clients’ and service providers’ time and commitments.

417 Pet Sitting allows for refunds or credits to be applied towards future pet sitting services on a per instance basis. These policies do not apply to acts of God or extreme weather. The following outlines our typical cancellation policies:

Daily Walks/Visits

Regular Service Dates

Cancellations with less than 24 hours notice: No refund for scheduled service times/dates for the first 5 consecutive days of services scheduled and then 25% credit for remaining service dates on same invoice.
Cancellations with 24 to 48 hours notice: Refund or credit of 25% of total for scheduled service times/dates
Cancellations with two to seven days’ notice: Refund or credit of 50% of total for scheduled service times/dates
Cancellations with eight or more days’ notice: Refund or credit of 75% of total for scheduled service times/dates

Holiday Service Dates

Cancellations with less than 14 days notice of first service date: No credit or refund for scheduled service times/dates for the first 5 days of scheduled services and then a credit of 25% for remaining scheduled services.

Early Returns

Services canceled due to early returns will not be issued a refund or credit.

Overnight Services

Regular Service Dates

Cancellations made with two weeks or less notice:
- No refund or credit for the first five days of service.
- Refund or credit of 25% for any reserved days beyond the first five days.

Holiday Service Dates

Cancellations made with two weeks’ notice or less: No refund or credit for scheduled service times/dates
Cancellations made with 15 to 30 days’ notice: Refund or credit of 25% for scheduled services times/dates

Early Returns

Services canceled due to early returns will not be issued a refund.

Consultation Fees

While our first initial consultation is free, after the initial consultation with your primary sitter results in booked services that are subsequently canceled prior to the commencement of services, a $50 consultation fee will apply. In the instance that we will need to have a backup sitter for you, the initial consultation with the new sitter is also a free consultation to allow your new sitter to meet you and your pets and learn your routines.

Pet Pics

Terms of Use & Privacy Policy

The organization 417 Pet Sitting LLC (“The Owner,” “Our Organization,” “we,” “us,” and/or “our”) welcomes you to our Website 417PetSitting.com and all of its pages and subdomains (the “Website”, “Site,” or “Service”). Any person, user, visitor, viewer, customer, or entity that access our Website, whether the Website is accessed directly or through a third-party app or service, is considered a User (the “User,” “you,” and/or “your”). If you represent an entity, organization, or another party (collectively, an “Entity”), or use the Website on behalf of an Entity, you represent and affirm that you have the authority to agree to these Terms on behalf of the Entity. You further affirm that you are at least of the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this Website.

Our Terms of Use Agreement (collectively the “Terms”) for the use of our Website includes general Terms of Use as well as our Privacy Policies and Data Processing Agreement under the European General Data Protection Regulation (GDPR), (collectively, the “Privacy Agreement”).

These Terms of Use and any additional terms and any contract concluded between us and any Users via the Website, are only available in the English language.

Please read the Terms of Use carefully and ensure that you understand these terms before continuing to use, access, or view this Website.

Some of the provisions contained in these Terms and Conditions may also be superseded or supplemented by additional terms and conditions or notices published elsewhere on the Website. These will be drawn to your attention where applicable to you. In the event that there is any conflict between these Terms and Conditions and any additional or supplemental terms on the Website (“Additional Terms”), the Additional Terms shall prevail.

We may revise these Terms at any time, without prior notification. You should review our Terms each time you use our Website and take note of any changes we make, as they are binding for all Users of the Website from the date that any change is made. If you do not agree to the Terms, you should immediately stop using and/or viewing the Website and any associated services.

By using the Website you confirm that you accept these Terms of Use and the Privacy Agreement, and that you agree to comply with these Terms.

General Use

You may only use our Website for lawful purposes.

You may not duplicate any content on this Website without explicit written consent from 417 Pet Sitting, LLC. Unless otherwise noted, we are the sole owners of any intellectual property, media, and/or materials found on this Website.

Content

We shall endeavor to make the information on this Website relevant and pertinent to 417 Pet Sitting LLC and you, however we are under no obligation to update content that may become out of date. Additionally, while providing uninterrupted access to this Website is favored, we cannot guarantee the availability of this Website. We reserve the right to suspend temporary or indefinite access, and/or halt or otherwise limit access to any or all or parts of the Website at any time, for any or all Users.

Links

This Website contains links to external websites, digital services, and/or applications (collectively “External Services”). Please be aware that we are not responsible for the content or privacy practices of such External Services. We encourage our users to be aware when they leave our Website and to read the privacy statements of any External Services that collect personally identifiable information.

Subscriptions

If you choose to subscribe to any publication and/or other services that are available on our Website, your subscription will be subject to additional terms and conditions. You will be notified of these terms when you subscribe for the relevant publication or service.

This Privacy Policy is a part of our Terms and discloses the privacy practices of 417 Pet Sitting LLC for 417PetSitting.com and all of its pages and subdomains. This Agreement applies solely to information collected by this Website.

This Website will notify you of the following:

1. What personally identifiable information is collected from you through the Website, how it is used, and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information. Definitions “Personally Identifiable Data” means any information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person; “EU Data Protection Law” means (i) prior to May 25, 2018, Directive 95/46/EC of the European Parliament and of the Council on the protection of individuals with regard to the processing of Personal Data and on the free movement of such data (“Directive”) and on and after May 25, 2018, Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data (General Data Protection Regulation) (“GDPR”); and (ii) Directive 2002/58/EC concerning the processing of Personal Data and the protection of privacy in the electronic communications sector and applicable national implementations of it (in each case, as may be amended, superseded or replaced). Compliance 417 Pet Sitting LLC strives to comply with international law including the European General Data Protection Regulation(GDPR). How We Collect Information 417 Pet Sitting LLC is the sole owner of the information collected on this Website. We will not sell or rent this information to anyone. Accounts & Communications If you have a User Account (an “Account”) on our Website, we may use any information provided by you to provide information, goods, and services as requested by you. If you contact us through this Website or via other electronic communications, we may use your information to respond to you regarding the reason you contacted us. We will not share your information, whether provided through your Account or via other means of electronic communications, with any third party outside of our organization, other than as necessary to fulfill your requests, such as to ship an order placed by you. 7 of 9 If you enroll in our Newsletter program (the “Newsletter”), we may contact you in the future via email, either through direct email or through third-party email newsletter services, in order to provide information, inform you about new products or services, specials and sales, or to inform you of changes to these Terms and this Policy. You can request to be removed from any Newsletter programs at any time by clicking the unsubscribe link at the bottom of any newsletter, or by contacting us at the email/phone number listed at the end of this Policy. Third Party Services We may partner with outside parties to provide specific services (“Third Party Services”). Certain third-party service providers, have their own privacy policies in respect to the information we are required to provide to them in order to fulfill any request of information, goods, or services that these Third Party Services may provide, such as a financial transaction processed by a Third Party payment processor. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. For these Third Party Services, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Aggregate Data Tracking Tools This Website uses a variety of digital tools and online tracking tools (collectively, “Tools”) to collect aggregated data about users and their interactions on the Website. These tools may include, but are not limited to Google Analytics, Facebook Pixel tracking, Matomo Analytics, Wake Heatmapping, and/or other Tools. The information collected does not identify specific users or their personal information. Cookies We use “Cookies” on this Website. A Cookie is a piece of data stored on a Website visitor’s device to help us improve your access to our Website and identify repeat visitors to our Website. For instance, when we use a Cookie to identify you, you would not have to log into the site with a password more than once, thereby saving your time while on our Website. Cookies can also enable us to track and target the interests of our Users to enhance the experience on our Website. Usage of a cookie is in no way linked to any personally identifiable information 8 of 9 How We Use Collected Information Data Collection We collect a variety of data based on the use of and interaction with our Website or interaction with advertisements (collectively, “Insights”) for the purposes of determining the effectiveness of our Website and Advertisements. Clicks, Impressions, and Conversions are examples said metrics. We do not collect activity data for Digital Properties that we do not own. Sharing We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. And/or: We may use an outside shipping company (“Shipping Partner”) to ship orders, and a credit card processing company (“Card Processor”) to bill users for goods and services. In accordance with PCI Security Standards these companies do not retain, share, store, or use personally identifiable information for any secondary purposes beyond filling your order. And/or: We may partner with outside parties to provide specific services (“Third Party Services”). When a User signs up for these services, we may share names and/or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. Targeting/Remarketing We may show ads based on the interests and demographics associated with your device or account. For example, we may display or serve ads through the Google AdWords, Facebook Ad Account, or other advertising platforms for a specific service or product you have previously viewed on this Website, or based on your demographics or general geographic region. Disclosure We may disclose your personal information if we are required by law to do so or if you violate our Terms. Your Access to and Control Over Information Data Controls You may opt out of any future contact from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our Website: • See what data we have about you, if any. 9 of 9 • Change or correct any data we have about you. • Request that we delete any data we have about you. • Express any concern you have about our use of your data. Learn about your Ad Choices We comply with self-regulatory principles for Online Behavioral Advertising as put forth by the Digital Advertising Alliance (DAA). You can learn more about interest based advertisements and opt out of receiving personalized ads by viewing the links below. https://www.facebook.com/help/568137493302217 Opt-Out Tools http://www.aboutads.info/choices European Territories: http://www.youronlinechoices.eu Additionally you can use the Google Analytics Opt out tool: https://tools.google.com/dlpage/gaoptout/ Security We take precautions to protect your information. When you submit sensitive information via the Website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. Either of these may serve as an indication that your experience on our Website is secure. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and/or servers in which we store personally identifiable information are kept in a secure environment. Contact Us If you have a request about your personal information, or feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 417.827.7387, or via email at info417PetSitting@gmail.com.

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